The Philippines’ BPO industry has been growing annually since 2006. One key highlight was last year’s 26% growth to $8.9-B, overtaking India’s revenues and making the Philippines number one in the world according to the Business Processing Association of the Philippines (BPAP). Based on the Tholons Emerging Global Outsourcing Cities report of 2010, 6 cities in the Philippines namely: Metro Manila, Laguna, Cebu, Iloilo, Bacolod, and Davao – belong to the top 100.
Formerly, it’s the call center sector that dominates the outsourcing industry in the country, but it’s now replaced by the non-voice sector making the revenue and employment increase possible. Between voice and non-voice, it’s the latter that grew the fastest with a rate of 30% just last year based on BPAP data. One contributing sub-sector is the so-called virtual assistance service as the back office support of any type of business.
The 6 cities mentioned are actually where some of the top virtual assistant companies are located employing thousands of virtual assistants in the Philippines. They are not just independent individual contractors; they are employees of well-established businesses providing services exclusive to virtual assistance alone. Being on the top does not only mean about offering virtual assistant services to clients, but also about providing training to aspiring and fellow virtual assistants worldwide.
Here are the top virtual assistant companies in the Philippines:
Virtual Assistant Inc.
Just by the name, it is dedicated in business support services with delivery offices located in Iloilo City, Philippines and South Carolina, USA. It’s also a hub for finding virtual assistant jobs and community-based support for those who seek training and resources as found in their website.
European-owned private company based in Cebu City, Philippines, Live2Care primarily provides call center services but also offers virtual assistance.
MyEmployee Solutions Inc.
A US-owned company also offering BPO services as well as Knowledge Process Outsourcing (KPO), fit for small to medium-sized businesses(SMB).
Similarly, SupportSave was founded in 2004 to meet the needs of SMBs.
Headquarters are based in Australia with their operations offices located in Manila and Davao City, Philippines.
As outsourcing continues to grow, it speaks a lot in terms of work quality, ethics and reputation. If you’re a client seeking virtual assistant services, it is still important to take a look at a company’s credibility and track record of providing these services whether onshore or offshore. As a virtual assistant employee, doing your best for your client is the best way to taking your career, the company you are working for, and the nation you are living in to a higher level.